Can I file a complaint with Enac regarding baggage problems?

In the event of delayed delivery, loss, or damage to checked baggage, there is no designated National Body or associated sanction system. However, any reports made to Enac regarding these issues help identify critical concerns and user needs, contributing to the ongoing enhancement of services provided by air transportation operators.

It is important to note that to safeguard your rights directly and personally, you have the option to pursue ordinary legal proceedings before the competent judicial authority. Additionally, if you seek legal advice, especially for cross-border complaints, you can reach out to the nearest European Consumer Centre. They provide assistance and guidance on matters related to air travelers' rights.

We would like to remind you that forcomplaints related to denied boarding, flight cancellations, prolonged delays, or disruptions concerning the rights of passengers with reduced mobility disabilities (PRM), you should instead utilize the designated complaint forms corresponding to Regulation (EC) 261/04 and Regulation 1107/06, following the provided instructions accordingly.

To request or find information on rules relating to passengers' rights please:

•  visit ENAC website www.enac.gov.it at the Passengers section;
• contact Enac Toll-Free Number 800898121 (from Italy only));
• contact ENAC social channels Twitter and Instagram;
• use the virtual assistant on our website.