I am a passenger with disability/reduced mobility (PRM); what do I have to do to receive assistance and what are my rights?

At the moment of booking:
When booking a flight, PRM requiring assistance should make a formal request to the air carrier through which they are making their reservation. The air carrier is then responsible for transmitting this request to the relevant airport authorities at the departure, arrival, and any transit points.

If the booking is made via a travel agency or tour operator, they will collaborate with the air carrier to ensure the assistance request is forwarded accordingly.
It is advisable to request assistance during the booking process or ticket purchase, as the availability of dedicated seats onboard is limited due to aviation safety regulations. Regardless, such requests must be made a minimum of 48 hours before the scheduled departure time.

PRM assistance is available at all stages of the journey, including departure, arrival, and transit.

Upon arrival at the airport:
Designated points, both inside and outside the airport premises, should be clearly marked and accessible to passengers requiring assistance. These points serve as the communication hub for passengers to indicate their arrival and receive the assistance they have request
Passengers should adhere to the arrival time specified by the air carrier, travel agency, or tour operator. In the absence of specific instructions, it's advisable to arrive at the airport at least 2 hours before departure, or 1 hour if proceeding directly to the check-in counters.

While airport authorities will strive to provide assistance promptly, even in cases of unanticipated or delayed requests, passengers should anticipate potential delays. Failure to pre-request assistance may result in longer wait times and the possibility of being unable to board due to the allocation of dedicated seats to other PRM passengers who have made prior arrangements.

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