I am a passenger with disability/reduced mobility (PRM); what must I be guaranteed while onboard?

The air carrier is committed to providing comprehensive assistance to PRM, which includes:

- Allowing recognized assistance dogs to accompany passengers in the cabin.
- Transporting medical equipment and, where possible, up to two other mobility devices (provided at least 48 hours' notice is given, and subject to available space on the aircraft, while adhering to regulations on transporting dangerous goods).
- Communicating essential flight information in accessible formats.
- Making reasonable efforts to allocate seats that accommodate the passenger's needs, considering availability and security requirements, and endeavoring to seat accompanying persons next to the passenger.
- Providing assistance, when needed, to access restroom facilities.

In instances where wheelchairs, mobility aids, or assistive devices are lost or damaged during loading or carriage on board the aircraft, affected passengers are entitled to compensation as per international, european, and national laws.

To continue select one of the options below.