I am a passenger with disability/reduced mobility (PRM); what should I be guaranteed during my stay at the airport and during boarding and disembarkation?

The airport management body's assistance provisions aim to facilitate the experience of PRM by enabling them to:

- Notify their arrival at the airport through designated terminal points.
- Transition from designated check-in areas, completing all necessary boarding procedures, including passenger and baggage registration formalities.
- Navigate through immigration, customs, and security checks seamlessly.
- Board and disembark from aircraft using elevators, wheelchairs, etc., and move between the aircraft door and their seat comfortably.
- Store and retrieve baggage, wheelchairs, or other aids efficiently.
- Retrieve baggage from the designated drop-off area and undergo necessary checks.
- Be escorted to designated areas as required.
- Make connecting flights with assistance both within and between terminals.
- Access restroom facilities as needed.
- Request assistance from their accompanying person while at the airport.
- Arrange for ground handling assistance for mobility equipment with 48 hours' notice.
- Receive ground assistance for recognized assistance dogs, when applicable.
- Access flight information conveniently.

In case of loss or damage to wheelchairs, mobility aids, or assistive devices during airport handling, passengers are entitled to compensation in line with international, community, and national laws.

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