In which cases is the air carrier required to inform me about the rights under Regulation (EC) 261/04?

At both manned check-in counters and self-service kiosks within airports, air carriers are mandated to prominently display printed or electronic notices detailing passengers' rights within the EU under Regulation (EC) 261/04. This same information must also be provided during online check-in processes.

In the event of denied boarding, flight cancellation, or departure delays of at least 2 hours, as well as delays upon arrival at the final destination of at least 3 hours, the air carrier must communicate in writing (or through equivalent means) the procedures for obtaining refunds, compensation, and assistance relevant to the specific situation.

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