How can I notify Enac of issues concerning the quality of airport and air transportation services?
Enac maintains continual oversight of the service standards upheld by air carriers operating within Italy and national airport managing bodies. Reports or suggestions regarding any service disruptions (such as prolonged waiting times, airport organization and cleanliness, and communication issues with staff) empower Enac to identify critical concerns and user requirements, facilitating targeted and enhanced monitoring of air transportation services. The overarching aim of this monitoring is to ensure ongoing improvement in service quality and mitigate potential future disruptions.
To submit a report, please utilize the dedicated online form accessible via the "Submit a Report" button below.
We would like to remind you that forcomplaints related to denied boarding, flight cancellations, prolonged delays, or disruptions concerning the rights of passengers with reduced mobility disabilities (PRM), you should instead utilize the designated complaint forms corresponding to Regulation (EC) 261/04 and Regulation 1107/06, following the provided instructions accordingly.
To request or find information on rules relating to passengers' rights please:
- visit ENAC website www.enac.gov.it at the Passengers section;
- contact Enac Toll-Free Number 800898121 (from Italy only));
- contact ENAC social channels Twitter and Instagram;
- use the virtual assistant on our website.