Category Reports: quality of services offered by air transport operators

What are my rights in case of lost baggage or delayed return?

In cases of lost or delayed delivery of checked baggage, the passenger is entitled to compensation as follows:

- For air carriers of the European Union and Countries parties to the Montreal Convention: Up to 1,131 Special Drawing Rights (SDRs).
- For air carriers of countries parties to the Warsaw Convention: 17 SDRs per kilogram, unless the passenger has obtained supplementary insurance.

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